Collection
Process
Phoenix Management
Systems is one of the industry leading providers of accounts
receivable management because of our technological capabilities,
exceptional customer service and full range of customized services.
We provide comprehensive collection services, with our primary
and standard collection services based on telephone communication.
The Collection Department
consists of highly skilled and trained telephone collectors
licensed and regulated through the Department of Commerce. Collection
letters are used as a part of the telephone collection process,
but do not replace it.
The Collection Department
Supervisor is responsible for maintaining standards of quality
work and achievement of goals. Our support staff is responsible
to handle clerical duties necessary to keep the collection staff
focused on collection activities.
Credit
Bureau Reporting
We use creative strategies
to support and service our clients. We do this by combining
high-tech collection management software with the most
comprehensive databases of credit information on consumers and
businesses.
As a part of our
collection management services we provide credit bureau reporting
for our clients, this is an optional service. We list accounts
with CSC Credit Services, Inc., a division of Equifax; as well as Trans Union. We also utilize credit
bureau reports as a part of our skip tracing process.
Skip
Tracing
When it has become
apparent that the debtor has skipped, that is, moved without
leaving a forwarding address, PMSI can provide our clients with
a tracing service. PMSI's skip-tracing unit is used for No-address
Accounts as well as Mail Returns with no forwarding address.
Our search encompasses the entire United States. We search by
name, social security number and directory assistance through
Dex-Online and industry specific search engines. Each collector
is responsible to do primary skip tracing. Skip tracing is also
used as a way to locate assets if litigation becomes necessary.
Litigation
When our Collection
Department Supervisor determines that an account will not be
collected through standard collection procedures, PMSI has the
resources to engage legal services on your behalf.
Phoenix Management
maintains a close working relationship with select law firms
that are experts in the collection and creditor remedies field
and have a reputation for aggressive and effective handling
of collection accounts. We work closely with these law firms
or an attorney of your choice.
Forwarding
Some states do not
allow contact within their borders to out of state agencies
and will require immediate forwarding for effective contact
and collections. PMSI has carefully selected quality collection
agencies across the country to work in partnership with PMSI
to collect on debtor accounts where appropriate.
We ensure that every agency we work with maintains the same
collection ethics and professionalism that we offer our clients.
We maintain timely follow-up o these accounts to be certain
that they are being worked efficiently. This process is typically
used for out of state accounts that litigation appears to be
necessary.
Membership
PMSI makes it a priority
to be active members of industry organizations that represent
our clients as well as those of our own credit and collection industry.
We are members of the following organizations: Minnesota Medical
Group Management Association, American Association of Healthcare
Administrative Management, American Collectors Association,
Minnesota Association of Collectors, and Minnesota Collection
Network of Colleges and Universities.
Electronic
Conversion or Interface Support
Through our use of
leading-edge technology we are able to provide our clients with
many automated services. Our computerized capabilities allow
us to accept electronic data directly from our clients systems.
We work with our clients to determine the best data transfer
method and ensure that all information obtained meets HIPAA standards.
On-line
Access for Clients
We provide our clients
the convenience of accessing their accounts via the Internet.
Through a secure web interface system, our clients can view
individual accounts; post payments and adjustments; view archived
reports and view and print other reports as needed. Through
our web interface clients have the choice to have our agency
print reports to be mailed or have them made available through
the website.
Customized
Reports
When accounts are
entered, an acknowledgement indicating detail of each account
is produced and forwarded to our clients for their records.
Status and Statistical reports can be provided on a monthly,
quarterly, annually or as needed. These are provided for clients
to track results on overall placements or on each individual
account as needed.
There are times that
accounts will be determined to be uncollectible and therefore,
they will be returned to you. A Close and Return report can
be provided monthly. Our software system is able to produce
many specialized reports. At anytime we can produce those specific
reports at our clients' request.
Backups
All of our computerized
data is backed-up regularly to ensure that all information is
protected and secure.
Outsourcing
& Special Projects
PMSI is dedicated
to providing personalized customer service to our clients. We
strive to establish long-term relationships with our clients
and work to fully understand their business needs.
We are committed
to being our client's best asset and therefore we
customize our outsourcing services to meet the needs of our
clients. Our account representatives meet with our clients to
identify their needs and provide them with specialized solutions.
We provide our clients with experienced personnel to work either
onsite or from our office location. Outsource personnel are
carefully selected and trained for each project. Fees are based
on a per project basis with an hourly fee charged per individual or a total project fee can also be charged depending upon the scope
of the project. Some of the various services that we offer
include:
- Rent a Collector
- Insurance
Follow-up
- Training
Programs
- Consulting
- Self Pay
Follow-up Program
- Pre-Collect
- Billing
- Payment
by Phone
