Collection Process
Phoenix Management Systems is a leader in accounts receivable management because of our technological capabilities, exceptional customer service and full range of customized services. We provide comprehensive collection services, with our primary and standard collection services based on telephone communication.
The collection department is staffed by highly skilled and trained collectors . All are licensed as required. We maintain strict compliance with FDCPA and HIPAA standards.
The collection department manager is responsible for maintaining high standards of quality work and achievement of goals. The manager is required to review and audit accounts and work effort periodically. This involvement ensures results and consistency.
Credit
Bureau Reporting
We use creative strategies
to support and service our clients. We do this by combining
high-tech collection management software with the most
comprehensive databases of credit information on consumers and
businesses.
As a part of our
collection management services we provide credit bureau reporting
for our clients, this is an optional service. We report accounts
with CSC Credit Services, Inc., a division of Equifax; as well as Trans Union, Experian and Dunn & Bradstreet for our commercial clientele. We also utilize credit
bureau reports as a part of our skip tracing process.
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Skip Tracing
PMS can provide our clients with a tracing service, when it has become apparent that the debtor has skipped, that is, moved without leaving a forwarding address. PMS skip-tracing unit is used for no-address accounts as well as mail returns with no forwarding address. Our search encompasses the entire United States. We search by name, social security number and directory assistance through industry specific search engines. Skip tracing is also used as a way to locate assets if litigation becomes necessary. PMS has a skip tracing professional who is specifically trained in this field.
Litigation
When a collection department manager determines that an account will not be collected through standard collection procedures, PMS has the resources to engage legal services on your behalf.
Phoenix Management maintains a close working relationship with select law firms that are experts in the collection and creditor remedies field and have a reputation for aggressive and effective handling of collection accounts. We work closely with these law firms or an attorney of your choice
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