Collection Process

Phoenix Management Systems is a leader in accounts receivable management because of our technological capabilities, exceptional customer service and full range of customized services. We provide comprehensive collection services, with our primary and standard collection services based on telephone communication.

The collection department is staffed by highly skilled and trained collectors . All are licensed as required. We maintain strict compliance with FDCPA and HIPPA standards.

The collection department manager is responsible for maintaining high standards of quality work and achievement of goals. The manager is required to review and audit accounts and work effort periodically. This involvement ensures results and consistency.

Credit Bureau Reporting

We use creative strategies to support and service our clients. We do this by combining high-tech collection management software with the most comprehensive database of credit information on consumers and businesses.

As a part of our collection management system we provide credit bureau reporting for our clients. We list accounts with CSC Credit Services, Inc., a division of Equifax and with Trans Union. We also utilize credit bureau reports as a part of our skip tracing process. A separate contract is required if you choose to credit report your accounts.

Skip Tracing

PMSI can provide our clients with a tracing service, when it has become apparent that the debtor has skipped, that is, moved without leaving a forwarding address. PMSI's skip-tracing unit is used for no-address accounts as well as mail returns with no forwarding address. Our search encompasses the entire United States. We search by name, social security number and directory assistance through industry specific search engines. Skip tracing is also used as a way to locate assets if litigation becomes necessary. PMSI has a skip tracing professional who is specifically trained in this field.

Litigation

When a collection department manager determines that an account will not be collected through standard collection procedures, PMSI has the resources to engage legal services on your behalf.

Phoenix Management maintains a close working relationship with select law firms that are experts in the collection and creditor remedies field and have a reputation for aggressive and effective handling of collection accounts. We work closely with these law firms or an attorney of your choice